Help and Information
Delivery
UK Delivery and Postage Costs
Standard delivery is free within the UK and all items are sent by a tracked service
Overseas Delivery and Postage Costs
Please contact me to enquire about overseas shipping costs
Dispatch Time
I aim to send out your purchase as soon as possible and within 3 working days following cleared payment. Orders placed after 2pm or at weekends will be processed the next working day.
Payment
paintingsbyjulia accepts all major credit cards through PayPal, the world’s leading secure payment provider. You don’t need a PayPal account to purchase from paintingsbyjulia, simply select the “pay as guest” option when you are taken to the PayPal site. At no time do PayPal or paintingsbyjulia have access to your financial details.
Payments by cheque are welcome, choose the option after adding your item to the basket and proceeding through the checkout process. Orders will be processed after payment has cleared.
Full Terms and Conditions
Products
I aim to represent the items as closely as possible through the photos and description but please be aware that different monitor settings that are out of my control may show colours that are slightly different to the actual product
Prices
Prices are subject to change without notice.
Payment & Ordering
To place an order, add an item to the shopping cart by clicking the "add to basket" button on the item page. If you want to order more than one of the product you can change the quantity in the box next to the add to basket button. paintingsbyjulia accepts all major credit cards through PayPal, the world’s leading secure payment provider. You don’t need a PayPal account to purchase from paintingsbyjulia, simply select the “pay as guest” option when you are taken to the PayPal site. At no time do PayPal or paintingsbyjulia have access to your financial details.
Cookies
This website uses “Cookies”. Cookies collect anonymous data and information about how visitors use a website – for example which pages visitors go to most often. They can also improve the functionality of a website – for example when adding items to the shopping cart. This information is collated into an anonymous statistic and can help improve the performance of a website. The data collected does not identify the visitor. By using the site you agree that we can place such cookies on your device.
Please visit www.allaboutcookies.org for more information about how cookies work
Images and content
All images and content on this site is owned by paintingsbyjulia. Unauthorised use or reproduction is not permitted.
Privacy & Data Protection
Your privacy is taken seriously at paintingsbyjulia. The information that you provide will never be sold or passed on to a third party (other than providing details a courier company / the Post Office to facilitate delivery). Any information you submit to the site will be used only for order fulfilment and to contact you regarding any order or purchase you make.
Refunds & Returns
If you would like to return your purchase, please notify me in writing within 14 days of receiving your item by email. I am not obliged to accept returns that are not notified in advance or that are requested later than 14 days of receipt.
The item must then be returned within 14 days. In order to refund the item, it must be returned in a re-saleable condition. It is strongly recommended that items are returned using a trackable service so you have proof of sending the item. Where possible please use the original packaging or equivalent to ensure the safe return of the item. I am unable to issue a refund on return items that are lost in transit without proof of posting or items that are damaged in transit due to inadequate packaging.
The refund does not include return postage – this must be paid by the buyer. Only when an item is received by the customer in a faulty or damaged state will postage costs be refunded. Evidence of such damage will be required in this instance.
Refunds are usually made as soon as the item is received. In accordance with Consumer Rights Regulations, payment will be made no later than 14 days of receipt of the returned item.
